Privacy Policy

Introduction

Wivex is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or communicate with us.

We comply with Singapore's Personal Data Protection Act 2012 and related regulations governing the collection and use of personal data.

Data Collection

Information We Collect

We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, business address submitted through forms or direct communication
• Technical Data: IP address, browser type, device information, and usage patterns collected automatically when you visit our website
• Communication Records: Content of emails, phone conversations, and messages exchanged with our team
• Project Information: Facility details, safety requirements, and operational data provided during assessments and implementations

How We Collect Data

• Direct Provision: When you submit contact forms, request assessments, or engage in correspondence
• Automated Collection: Through cookies and similar technologies when you browse our website
• Service Delivery: During facility assessments, system deployments, and ongoing support activities

Data Usage

We use collected personal data for the following purposes:

• Service Delivery: To provide computer vision safety monitoring services, conduct facility assessments, and implement solutions
• Communication: To respond to inquiries, provide support, and send service-related notifications
• System Improvement: To enhance our monitoring technology, refine detection algorithms, and improve service quality
• Business Operations: For billing, contract management, and administrative purposes
• Legal Compliance: To meet regulatory requirements and respond to legal proceedings

Legal Basis for Processing

We process personal data based on:

• Consent: Explicitly provided when submitting forms or engaging services
• Contract Performance: Necessary for delivering contracted services
• Legitimate Interest: For business operations that do not override individual privacy rights

Data Protection Measures

Wivex implements comprehensive security measures to protect personal data:

• Encryption: All data transmission uses SSL/TLS encryption protocols
• Access Controls: Personal data accessible only to authorised personnel with legitimate business need
• Secure Storage: Data stored on protected servers with regular security audits
• Incident Response: Established procedures for data breach detection and notification
• Employee Training: Staff educated on data protection requirements and handling procedures

Data Retention

We retain personal data for the following periods:

• Client Records: Duration of service engagement plus seven years for contractual purposes
• Inquiry Data: Two years from last contact if no service engagement occurs
• Technical Logs: Ninety days for security monitoring purposes

Data Sharing and Disclosure

Wivex does not sell personal data to third parties. We may share data in the following circumstances:

• Service Providers: Third-party vendors assisting with website hosting, payment processing, or analytics
• Legal Requirements: When required by Singapore law, regulation, or valid legal process
• Business Transfers: In connection with merger, acquisition, or asset sale with appropriate safeguards
• Consent: When you explicitly authorise specific data sharing

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information, please see our Cookie Policy.

Essential cookies enable core website functionality and cannot be disabled. Optional analytics and preference cookies require your consent through our cookie banner.

Your Rights

Under Singapore PDPA, you have the following rights regarding your personal data:

• Access: Request copies of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw previously given consent for data processing
• Data Portability: Receive personal data in structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Complaint: Lodge complaint with Personal Data Protection Commission Singapore

To exercise these rights, contact us at [email protected]. We will respond within thirty days of verified request.

International Data Transfers

Personal data is primarily stored and processed within Singapore. If international transfer becomes necessary, we ensure appropriate safeguards are in place through standard contractual clauses or other legally recognised mechanisms.

Children's Privacy

Our services are directed at business clients and not intended for individuals under eighteen years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data promptly.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Updated "Last Modified" date at the top of this page
• Email notification to clients with active service engagements
• Prominent notice on our website for thirty days following update